Web Connect WMS/Return Reason Codes

Swedish Business Central view name: Web Connect WMS-/Returorsakskoder

The Web Connect WMS/Return Reason Codes module maps incoming return-related values from external logistics systems (WMS, POS, Return Management systems) to Microsoft Business Central’s standard fields such as Reason Code, Return Reason Code, Location Code, and relevant posting groups.

This ensures a consistent and automated handling of return flows across all connected systems.

The mapping is always driven by data arriving via Web Connect Incoming Data Web, which is then translated into Business Central return behaviour through Web Connect WMS Documents.

Each row in this table represents one external return reason and defines how it should be interpreted and applied inside Business Central.

Purpose #

• Standardise how return reasons from different systems are interpreted in Business Central
• Automate posting logic, return fees, and cost attribution
• Support system-specific return behaviour (WMS, POS, return portals, exchange apps, etc.)
• Ensure all return data lands correctly in BC regardless of external system terminology

Examples of systems using this mapping:
✓ WMS (damaged, missing, wrong item, missing picks)
✓ Return systems (customer return reasons)
✓ POS (store returns)

Field Reference #

Field	Description
Code	The external value returned by WMS/POS/Return System. This is what Web Connect matches against incoming data.
Description	Human-readable description of the external return reason.
Reason Code	Mapped to the Business Central standard Reason Code field. Used in adjustments and return orders.
Return Reason Code	Mapped to Business Centrals Return Reason Code. Used in Sales Return Orders and customer returns.
Location Code	Overrides Business Central Location for this return reason. If blank, BC uses default Return Reason setup.
Gen. Bus. Posting Group	Overrides Business Central posting group for the return. If blank, BC uses standard posting setup.
Cost Center Code	Overrides Business Central dimension for cost center. If blank, standard dimension rules apply.
Market Code	Overrides Business Central market dimension. If blank, default applies.
Add Fee on Return	Boolean, adds a return fee line when this return reason is used.
Return Fee Condition	Condition that must evaluate TRUE for fee to be added.
Special Return Item	Specific Business Central Item No. to use for fee lines. If blank uses “Add Item On Return” from Logistics Setup.

Behaviour and Return Flow Examples #

Example: WMS Return “DAMAGED” #

Incoming value:

"DAMAGED"

Mapping:

• Reason Code = DAMAGE
• Return Reason Code = DAMAGED
• Add Fee on Return = FALSE

Result:

• Sales Return Order or Item Adjustment created
• Damage reason applied
• No fee added

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Example: Customer Return “NOT_WANTED” #

Incoming value:

"NOT_WANTED"

Mapping:

• Reason Code = CUSTOMER
• Return Reason Code = NW
• Add Fee on Return = TRUE
• Special Return Item = NOT_PICKED_FEE

Result:

• A return fee line is added
• Fee item = NOT_PICKED_FEE
• Fee posted to customer credit memo

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When the Mapping is Used #

Scenario	Mapping Applied
Creating Sales Return Orders from WMS	Yes
Receiving Return Orders from Return Portals	Yes
Applying return reason on POS returns	Yes
Item Adjustments triggered by WMS (broken, expired, missing)	Yes
Exchange order flows	Yes (if reason determines exchange logic)
Adding return fees automatically	Yes