How to stop sending a value in Web Connect (Outgoing)

⚠️ Important #

Changes to Web Connect in a production environment are sensitive and may cause integrations to stop working if configured incorrectly.
We strongly recommend testing all changes in a test/sandbox environment first.
If you are unsure, contact us before making changes.

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Step 1: Locate the correct Web Object #

1. Go to Web Connect Integrations

2. Select the integration where the data is sent from
3. Under Web Objects, locate the object you want to adjust
4. Click Edit

If the value is part of a nested structure:

• Open Underlying Web Objects
• Navigate to the object where the value is defined

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Step 2: Review outgoing mapping #

Inside the Web Object:

• Locate the Outgoing Mapping section
• Identify the field/value that is currently being sent

This list defines exactly what data is included in outgoing messages.

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Step 3: Choose how to stop sending the value #

Option A – Send a blank value #

Use this option if the field must exist but should be empty.

1. Locate the mapping line
2. Clear the value in Field No.
3. Leave the mapping row active

Result:

• The field is sent, but with an empty value

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Option B – Do not send the value at all #

Use this option if the field should be completely excluded from outgoing messages.

1. Locate the mapping line
2. Click the three-dot menu
3. Select Delete

Result:

• The field is no longer included in outgoing messages

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Step 4: Apply and resend data (if needed) #

If the data was already sent previously:

1. Go to Web Connect Outgoing Data Web
2. Mark the affected records as Non-Synced
3. Generate a new Web Entry or let the Job Queue handle it automatically

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When to use each option #

Scenario	Recommended action
External system requires the field but accepts empty or you want to send this value again in the near future.	Clear Field No.
External system rejects unknown fields	Delete mapping row
Value should no longer be controlled by integration	Delete mapping row